Meet our new Documentation approach! Developing extensions we always considered a well-designed extension when no documentation is needed at all. At the same time a scale and complexity of products may vary and documentation can be very helpful to explain a concept and options for different layouts and configuration options.
Our decision was to build a space where user can browse and read peculiarities of products with the best comfort and tools. We came up with an idea to make it a unique environment with its own design to help focus on documentation only. New system has a public access to all its content. There are 2 ways to get into documentation space: product landing page or a Client Section -> Products area Documentation link.
Left-side contents menu and top search bar are the main navigation tools, while right-side document menu helps navigating through the document. Contents menu is built as a topic tree where each node is a document. All components, modules and plugins that are included in a product have their own pages. Top search helps to filter content by a word or phrase.
Document area is broken into separate blocks for the ease of scanning to find the right information with a side menu that helps navigating through the blocks. Every block has extensive markup elements to make documentation reading easier and intuitive.
We added some interactive elements like Ask a question form to clarify information on the page or ask for additional information which was not provided. Was this article helpful buttons would allow us to evaluate if provided content was relevant or needs an update or replacement.
We hope you enjoy our new documentation system and will find answers to your needs easily. In case you don't don't hesitate to use Ask a question form for communication. You are very welcome to share your impressions from using documentation by leaving a comment below or sending a message via Support in Client Section.
Client Section is a space for every Fastw3b client where products and services information, payments data and invoices, support center and profile parameters are grouped and located. While the most popular section was Support, new release comes with new features and completely new design to help all account sections be as helpful and easy to use as our support system has been so far.
New design has a new side menu for all sections with a short description of a key information contained for easier navigation. Short profile overview with a name of the owner and picture on top of the menu also has an Update Access Code any client would need for online updates and support requests.
All extensions you subscribed to, purchased or downloaded will appear in Products section. It has a download link for all active products or renew option, expiration date, status for subscriptions, documentation link. In Products you can also find information about a version you bought and the most recent version for an extension you own.
Services section contains records about all requested services like MLS/IDX/XML Integration for Real Estate websites and Custom Development with project scope, development progress and results if job is finished. All modified files or redesigned version of template or extension will appear here as attachment.
In Payments section you will find a record of all payment you made to Fastw3b and will be able to generate an invoice for respective transactions. You will be reminded to enter your billing details if they are missing. Please note that in case you need to change invoice details all you need is to update billing information and download invoice again.
Support section is the main interaction hub where you can ask General Questions, Suggest Ideas, Report Bugs or Request Customization services. Here you will find a list of all created tickets with messages history and attachments. For the ease of use tickets have open/closed status and sent/read/answered states for better understanding what happens on our side. Standard response time is 24 hours within business days.
Profile information is divided in 2 blocks: personal and billing information. Personal information has vital for account management information like account name and password and some extra fields to help identify you as a client like technical level and date of birth. Billing information in needed for invoices only. After your profile information is 100% filled and verified you receive an extra discount to all your future purchases and subscriptions.
Hope new design and features will let you feel more comfortable using with our products and support. Can't wait to hear your feedback on our redesigned Client Section.
