New Client Section design and features
Client Section is a space for every Fastw3b client where products and services information, payments data and invoices, support center and profile parameters are grouped and located. While the most popular section was Support, new release comes with new features and completely new design to help all account sections be as helpful and easy to use as our support system has been so far.
New design has a new side menu for all sections with a short description of a key information contained for easier navigation. Short profile overview with a name of the owner and picture on top of the menu also has an Update Access Code any client would need for online updates and support requests.
All extensions you subscribed to, purchased or downloaded will appear in Products section. It has a download link for all active products or renew option, expiration date, status for subscriptions, documentation link. In Products you can also find information about a version you bought and the most recent version for an extension you own.
Services section contains records about all requested services like MLS/IDX/XML Integration for Real Estate websites and Custom Development with project scope, development progress and results if job is finished. All modified files or redesigned version of template or extension will appear here as attachment.
In Payments section you will find a record of all payment you made to Fastw3b and will be able to generate an invoice for respective transactions. You will be reminded to enter your billing details if they are missing. Please note that in case you need to change invoice details all you need is to update billing information and download invoice again.
Support section is the main interaction hub where you can ask General Questions, Suggest Ideas, Report Bugs or Request Customization services. Here you will find a list of all created tickets with messages history and attachments. For the ease of use tickets have open/closed status and sent/read/answered states for better understanding what happens on our side. Standard response time is 24 hours within business days.
Profile information is divided in 2 blocks: personal and billing information. Personal information has vital for account management information like account name and password and some extra fields to help identify you as a client like technical level and date of birth. Billing information in needed for invoices only. After your profile information is 100% filled and verified you receive an extra discount to all your future purchases and subscriptions.
Hope new design and features will let you feel more comfortable using with our products and support. Can't wait to hear your feedback on our redesigned Client Section.