FWFM Text Notifications
Subscription
Professional
Agency
Functional
Joomla
Send SMS and WhatsApp order alerts to customers and kitchen managers automatically. Uses Twilio for global coverage and dual-channel delivery.
All Features
What You Get
Customer Order Confirmation
On new orders, the customer gets an instant text with the order ID and total. No more hoping the confirmation email reaches them.
Dual Channel Delivery
Send via SMS, WhatsApp, or both through the Twilio API. Customers receive messages on whichever channel they prefer, and WhatsApp is free over Wi-Fi for international guests.
Manager Kitchen Alerts
Kitchen managers receive alerts with order ID, item quantity, total amount, and comments. Add multiple phone numbers separated by commas to broadcast to the whole team.
Status Change Updates
When an order moves from new to preparing to ready, the customer gets a status update text. No more "is my order ready yet?" calls.
Twilio Credentials Setup
Paste Account SID, Auth Token, and sending phone number from your Twilio account. The plugin handles the rest with built-in error handling if the Twilio API is unavailable.
Questions
Frequently Asked Questions
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Is this add-on included in my subscription?
Yes. FWFM Text Notifications is included in the Professional and Agency tiers of the FW Food Menu subscription. You get the add-on plus updates and support as long as your subscription stays active.
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Is FWFM Text Notifications included in my subscription?
Yes. This addon ships with every paid FW Food Menu package.
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Do I need a Twilio account?
Yes. Twilio handles the actual SMS and WhatsApp delivery. You pay Twilio directly for messages sent (typically a few cents per SMS). A free trial account works for testing.
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Does it support WhatsApp?
Yes. The plugin supports both SMS and WhatsApp. Enable one or both in the settings and messages are delivered on the chosen channels through Twilio's API.
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Can multiple managers receive kitchen alerts?
Yes. Add several phone numbers separated by commas in the manager phone field and every new order alert broadcasts to the whole list.
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What messages get sent?
Customer confirmation on new orders, manager kitchen alerts on new orders, status change updates to customers (new, preparing, ready, completed), and payment confirmations. Each template is customizable.
Serve your menu, take online orders, and build a loyal customer list from a restaurant website you fully own.
FW Food Menu
17 Add-ons
14 Services
Online menu and ordering platform for independent restaurants. Replace your TripAdvisor menu with a real website on your own domain. Full addon library covering photos, multi-language menus, online ordering, delivery zones, QR table service, and AI-enhanced food photography.
Responsive Online Menu
Categories & sub-categories
Meal HTML description
Individual category settings
Currency settings
Layout options
